Over the past 17 years, Ray Kordupleski and CVM, LLC have worked around the world with hundreds of large and small companies across many sectors, helping them look at their company's offerings from a new and proven customer value management perspective.
The companies, ranging in size from huge multi-national corporations to a hardware store employing 12 people, have seen dramatic results in terms of improved profitability and customer and employee satisfaction.
Your company can experience the same significant improvements in the three key markets (Customer, Employee, Shareholder) as our clients have. How? Simply by allowing us to help you:
The types of services needed vary from company to company, and our consulting is always targeted to those needs. The key areas where CVM, LLC has served our clients are:
If your project is expansive, we can help put together a CVM team from our global associates incorporating the highest level of expertise to target your goals efficiently and effectively.
The companies, ranging in size from huge multi-national corporations to a hardware store employing 12 people, have seen dramatic results in terms of improved profitability and customer and employee satisfaction.
Your company can experience the same significant improvements in the three key markets (Customer, Employee, Shareholder) as our clients have. How? Simply by allowing us to help you:
- develop a comprehensive understanding of your customers' needs and the relationship of those needs to your company's value proposition
- identify your company's competitive strengths and weaknesses through qualitative and quantitative research and learn what to do with this information
- establish a priority setting process that will help your company focus on the most critical areas for improvement as well as opportunities for marketing existing strengths
- create understanding, acceptance and a desire to use the information and tools by implementing:
- internal metrics to drive improvement in the underlying business processes that most impact customers' experiences of your company
- an experiential learning approach that helps people internalize what the data means and how to use it strategically
- techniques to overcome skepticism and reluctance to use the data and tools
- techniques to share the results and create improvement programs that people own
- integrate the new results and information into the reward and recognition system to sustain continued success.
The types of services needed vary from company to company, and our consulting is always targeted to those needs. The key areas where CVM, LLC has served our clients are:
- an introductory overview of your company's existing customer-related programs and the benefits of a customer value management program
- guidance in modifying your existing customer-related programs
- serving in an outsourced capacity to help your existing staff establish a customer value management program, or managing currently outsourced programs to fully integrate them into the customer value management program
- providing a full "turn key" solution for customer value management
If your project is expansive, we can help put together a CVM team from our global associates incorporating the highest level of expertise to target your goals efficiently and effectively.