FREE BOOK

"When you place a single-copy order for Mastering Customer Value Management, a second copy that you can give to a friend or associate will be included in your order at no charge!

The offer is based on my personal experience during consulting and training, as well as feedback from readers, that past buyers of the book have found its content and approach of such value that they've passed the book on to others, but invariably have never received it back.

This is a unique opportunity to keep your copy of my book for continued reference while, at the same time, passing on the complimentary copy to a colleague."

Ray Kordupleski

To take advantage of this offer, contact Jim Sitlington or order by phone @ 513-489-3266.

For additional information and comments about the book, click here.

For Current Review of the Book, click here.
Read the Customer Management article about customer value management.

Customer Value Management, Inc. (CVM, Inc.) is a global consulting firm specializing in helping companies create a substantial competitive advantage through the development, implementation, and strategic use of customer value data and information—customer value management.

• Does your company have the right strategy for attracting and retaining customers?

• Are you certain that your company provides a better value than your competitors and do your customers agree?

• Does your company have programs entitled "customer satisfaction", "customer loyalty", "customer delight" or "customer relationship management", that are paying off?

• Does everyone in your company understand and agree on how they contribute and can impact the markets' perception of the value of your products and services?

If you answered "not sure" to any of the above questions, we invite you to check out the features of the website.