CVM, LLC. has established a network of associates throughout the world that work with clients to achieve maximum customer, people, and business impact using the customer value management approach. Each of our partners has their own strengths, and the complementary experience, talents and programs blend together to make a world-class consulting team.
Announcement: New Partnership with epinion
CVM LLC is proud to announce our newest partnership with Epinion, the market research firm with a digital edge. Epinion's Asia Regional Headquarters in Ho Chi Minh City has recently partnerned with CVM, LLC to bring CVM product offerings to its clients in Asia and beyond. Our two firms have a history of working together - Ray Kordupleski partnered with Epinion's European offices to bring Customer Value Management to its clients in that region more than a decade ago. We are excited to expand this successful partnership to a new part of the world.
Customer Value Management, Asia Pacific
Founded by Ray Kordupleski and Rodger Gallagher, CVM is located in New Zealand and uses the Customer Value Added (CVA) approach to customer value management. The company provides proven tools for businesses to establish customer loyalty and market share targets, set improvement priorities, then deliver the predicted business results. CVM is directly responsible for web-based surveys conducted by CVM, Inc.
Customer Value Foundation
Customer Value Foundation, a partnership between Inter-Link India, an international business development and consulting firm, and TLC Marketing, a marketing advisory firm founded by Larry Malarkar, helps Indian companies compete globally.
Inter-Link India has over 16 years experience helping foreign companies enter and operate in India and Asia; and Indian companies globalize their operations and change their mindsets.
Gautam Mahajan, Inter-Link's President, is a former president of the Indo-American Chamber of Commerce (IACC) and has been named chairman of its Indo-US Economic Relations Committee, consisting of senior officials from the Indian government and the American embassy. He spent 18 years in the United States in senior management positions with Continental Can Corporation. He has received the Distinguished Alumni award from Illinois Institute of Technology.
Mathews & Company
Founded by Dick Mathews in 1968, Mathews & Company has specialized since 1975 in information technology-based customer satisfaction surveys, benchmarking and improvement planning. Using its innovative "How're We Doing?" services, Mathews & Company has helped its clients, ranging from Fortune 100 to small business to government, improve customer satisfaction, customer retention and competitiveness. In many instances, the company has teamed effectively with Ray Kordupleski to implement customer value management survey and improvement processes to meet the needs of both their domestic and international clients.
Founded by Nick Fisher, ValueMetrics specializes in the use of performance measurement to help organizations prosper and operate more effectively. ValueMetric's expertise in acquiring, analyzing and interpreting customer data in a statistical context is an integral part of CVM, Inc.'s global consulting practice.
Founded by Colin Bates and based in the UK, Customer Champions has a proven track record of providing business benefits through working with clients to ensure that the value of their customers is fully realized. The company has been responsible for the rollout and management of a variety of customer value management programs throughout Europe. Customer Champions' expertise in linking the customer- value approach to other business concepts, especially in a multicultural context, has proven invaluable to CVM, Inc.'s clients.
Vernon Wills, Terry Kempnich and Trevor Rowe established Enhance Research, a full service market research company specialising in understanding consumer attitudes and behaviours. Enhance Research is based in Brisbane, Melbourne and Townsville. Enhance Corporate assists clients to align their commercial and business objectives with Government priorities and policy. The Enhance Group offers a diverse range of services to many leading Australian and international companies and organisations across all industry sectors.